The day (or was it two) before I had reported from our Long Island NY field office with two agents, Artie P and Kathy K to attend and take part in a counter intelligence conference/seminar at Fort Monmouth in NJ. During an early break I strolled past one of the other rooms where two or three DA civilians were staring intently on a small computer monitor, so intent on its content that I interrupted to ask what was happening. They told me that a plane had struck one of the WTC towers. Our Manhattan day office was at the Customs Building there, in 6 WTC. I knew that it being a Tuesday, Agent Sam L was usually there first thing before heading out, usually joined with Artie P who that day was with me. I then returned to the classroom, whispered to the instructor what I knew, who initially thought that I was trying to inject a scenario into the training. At the time, I first thought it may have been a strike against a company with significant DoD contracts, a company occupying some of the upper floors of one of the towers. (Too many Clancy novels.)
Next thing I knew after hearing of the second attack, we were being asked to vacate the building as the DA was turning it into an operations center. Having nowhere else to go except to the parking lot we exited, seeing the smoke across the Atlantic and observing Agent Kathy K, anxiously hitting numbers on her cell and not getting through. I finally found out that her husband Ed, a longtime Delta Airlines manager was attending a meeting with various federal and Port authority agencies at the WTC that morning. Totally did not know what to say... Not realizing that we were possibly adding to the communications problems, most of us were trying unsuccessfully to call the office or loved ones as well. Somehow both the Regional Director in Boston and a high mucky muck in DC got through to my cell, asking me if I had accountability for my people. Losing my cool somewhat I responded that I was in New Jersey and what did they know, which of course was no more than I. Agent Artie P could not get through to Sam L and was understandably concerned for his buddy. Meanwhile an agent from a Northern NJ office (thanks again Jeff V) was thoughtful enough to go back to the hotel (which had had a fire drill in the middle of the late evening the night before!) and reserved a room that Artie P and I ended up sharing as all the other attendees could drive home for the night, not having to go through Staten Island or the Bronx, and the hotel was quickly booked by other travelers knowing their evening and Wednesday plans were up in the air.
Agent Kathy K eventually found out that since it was the first day of classes for her sons, her husband had gotten himself a bit disorganized and contacted the Port Authority and Delta to say he had to drive the kids to school and could not make the meeting. Hours later we found out that Agent Sam L decided to forego his usual stop at the WTC since his buddy was with me, and had gone to the Long Island office instead. Only one person was at the WTC day office, a Vietnam vet and IS Rep who had safely exited quite expeditiously. I finally got through on a pay phone (remember those ?) to my SIL further east on Long Island and asked her to call my wife to tell her I was safe in NJ. Later when I did get through I found out that three of my former supervisors had called my home to ask about our personnel’s wellbeing. I don’t recall if that was before or after my wife and I spoke but I do recall that my better half could not remember where I was attending the seminar as I was recently retired from the reserves and it seemed that I was always going somewhere.
Late morning Wednesday (or afternoon- maybe I don’t remember everything that well anymore) the three of us caravanned back through Staten Island, with a direct view across the harbor of the destruction, and over the Verrazano to get back to the office or our homes. The agency was able to establish a new day office a week or two later a mile or two up on Varick Street in Manhattan and joining Don D the local IS Chief I used my mommy van with the seats removed to bring in some chairs and office paraphernalia that had been excessed from the LI office for use on Varick.
For months afterward we walked on eggshells conducting background investigations in the neighborhoods, never knowing if someone who answered the door had just lost a loved one. We were still on mandatory overtime that Monday after Veterans Day when that American Airlines Flight 587 plane crashed in the Rockaways, leading to bridge and tunnel closures and renewed confusion until word came out that it was a tragic accident.