Over the last couple of years, I have to admit the DMV has become the friendliest face of government there is.
They have become a relative pleasure to deal with. Maybe my opinion is colored by dealing with them in the '70s when they were a typical bureaucratic monolith and a trip into the bowels of hell to do the most ordinary thing.
I remember the counters were four feet high and four feet deep and if they were honest, they'd admit that was to keep the clientele from being able to reach their throats on the first lunge. When you're building infrastructure based on that idea, something's wrong.
Someone apparently got the memo, and after one of my recent visits I suggested they send someone over to the court system to teach them how to treat the jury pool.