Time for Penn Reels to reconsider their Amazon Store!! Amazon shipped me a Okuma Ceymar C-40 in a Clash II 4000 box!!!!

[Roccus7]

So my son calls me up last week and tells me my 3 young Granddaughters want to buy "Grandpa" a new reel for Father's Day. I was touched and told him, that I'll order it and then they can give it to me with line loaded in a box with a bow on it on Friday when they get here. I ordered the reel last week and it arrived today.



The reel was in packed in a sealed, plastic bag with a Penn Clash II 4000 bar-coded label that was nestled in a larger shipping box along with other stuff. When I opened the bag I was SHOCKED to see a box that was clearly used and had it's label cut off!!

Well OK, maybe the box was screwed up, but that doesn't mean the reel isn't fine. Well it wasn't because this is what was in the Clash II box, a POS Okuma Ceymar C-40!!!

I'm on my 67th year of using Penn Reels and Amazon has the cajones to try to foist a POS like this as a Clash II??? Can you imagine if my Granddaughters had wrapped this up and handed it to me as a special Father's Day gift and watched me go alinear????

I know that this has nothing to do with Penn proper, as the reel was shipped "By Amazon", but obviously someone returned some reels and somebody put the wrong reel in the wrong box at Amazon which got put back into inventory there, and I was "lucky" enough to get this prize.

Bottom line, don't buy Penn Reels, or any for that matter from Amazon. Regrettably, I live in the boonies with no tackle shops to speak of, and the Walmarts, Dick's, KTP, Cabelas with an 80 mile radius did not have any Clash II 4000 so I opted for Amazon. Needless to say I returned this reel, praying that nobody else will get it in the future, and went to another eTailer for the reel.

OK, rant over, but I'm still furious.

 

[pequa1]

Not in the boonies here so its an easy trip to Kohls a mile away to return Amazon mistakes. But what you got ! Yikes !
Now I have gotten a Penn Battle and Daiwa Black Golds from Amazon within just the last few years with no problems, and just last Christmas an Okuma Rockaway for the surf. The rod came poorly packaged but in perfect shape and for considerably less money than all the other sellers.

 

[Fluke Whisperer]

You can't blame Penn Reels, Amazon will allow anybody to sell and from my experience, it's the seller that pulls the fast one.
I have bought a lot of tools from them, some good others not so good, I've gotten packages that were damaged and tools missing, packages that looked like they were treated with white gloves only to find the wrong item of someone's return inside.
I have returned many packages because of wrong descriptions, took longer than the shipping date.
I have on the other hand bought a lot of reels and rods from them and have never had one problem, maybe I have been lucky.
There are a lot of shady sellers on Amazon, Amazon needs to step up their game and protect their consumers from sellers who are not on the up and up.

 

[OVERBORED]

You really need to inspect the packaging when you get something from Amazon.
Caveat Emptor!
When it comes to fishing, I always opt for the brick and mortar stores.

BTW, is the Kittery trading post still around up there?

Bought a ton of cod tackle from them over the years.

 

[Leprechaun]

Some dirt bag likely pulled a fast one. Amazon's return policy is very liberal (Not liking that word one bit, not anymore anyways), and so a buyer bought a Clash II (EXCELLENT reel, btw) and returned a sub-par reel, worth less than half what a Clash II costs.

Because whomever checked it in back at the Amazon returns center had no idea what was supposed to be in the box, other than a reel, it slid by return inspection.

My wife had that happen to her on an item unrelated to fishing. Some people just cannot resist the temptation to be scummy. Amazon's return policy makes it too easy.

Here's a related story - from back in my Snap-on dealer days. When Snap-on closed most of its local distribution centers in favor of centralized warehousing, we were instructed to return our broken tools via UPS back to the central warehouse (in Kenosha, Wi) for "'Processing" and eventual monetary credit across our dealer invoice.

Because we had to submit an itemized packing sheet, detailing every broken tool in the box(es), and because Snap-on knew the exact weight of every single tool they ever made, what they would do in Kenosha was to figure the overall weight of our broken tool returns, weigh the box(es) and then discard those boxes unopened and unchecked.

Bet you can guess what happened next - some unscrupulous dealer(s) figured out the weight of red bricks - relative to certain tools, and started sending Snap-on broken tool return boxes heavy with red bricks. Took almost three years before the scam was discovered. Its pretty much a given that Snap-on many tens of thousands - all because they were too cheap to hire enough help in Kenosha to actually check the broken tool returns for accuracy.

Scummy people will ALWAY find a way . . .

 

[CELLFISH]

TACKLE DIRECT,

TACKLE WAREHOUSE.

 

[Roccus7]

BTW, is the Kittery trading post still around up there?

Yup, in Kittery, which is 2 hrs away from me, but they didn't have any either...