Well, Optimum wasted a whole day for me??
I called up on Monday and spoke with some nice overseas fellow and told him my story
He says, yep, we can give you a wireless capable modem that will solve your problems for the same $$$ amount of your current modem. He goes on to say just bring your current one in to the store and swap it out. OK, cool
Next morning I proceed with disconnecting everything and head to Riverhead to get the new one. Walk in, no line, go up to the counter and tell the guy there my story. No problem he says, and takes my modem and scans it for my account info. He says, yep, we can give you the new modem for the same price you are paying, BUT the modem will not work on the service you currently have so to get the service you need to run that new 'same price" modem is an EXTRA $30 a month!!
SAY SUCKER WHAT?????????
I "politely" explain, that's BS and I'm not interested in a free same priced modem that's going to cost me an extra $30 a month.
I ask what other options are there. He says you can upgrade to some sort of fiber optic service that requires a new line from the street to your house for a 1 time $50 fee and $10 a month. Not thinking clearly, I say OK let's do that, and schedule an appt. for Friday. I then say, give me my original modem back and I'll continue to use that until the new service is installed.
I come back home, reconnect the original modem and.... NOTHING. No lights come on, no power, no nothing
WTF??? Disconnect it and try plugging it in to a different outlet. Nothing. Zippo
OK, guess I have to go back to Riverhead.
I get there, and of course now there's a line out the door. I wait my turn and get to the same guy I spoke to earlier who somehow doesn't remember me from 2 hours earlier??? I explain my situation and he says OK I'll give you a "refurbished" replacement of the same modem you have but I can't do that with an open "new service ticket". Again, SAY SUCKER WHAT? So, first he has to cancel the appt for new service on Friday, gives me the replacement, and then we have to reschedule the appt. Sorry, Friday no longer available, the next available appt is Tuesday 10/3. Yet Again, SAY SUCKER WHAT??? OK fine, give me that. Next question I ask is will this "new" modem be a simple plug in and play? he says no, you have to scan the QR code on the receipt on your smart phone and follow the install instructions. Great. Next question... BTW, how will this new service affect my Phone and TV which I have thru them and will the fiber cable thingy mesh with my coaxial cables I have running thru the house??? he explains, no it won't match but you will get new cable boxes that are now wireless too. HMMM, I'm not trusting this but walk out shaking my head and head home again.
I get home, connect everything, plug it, blue lights come on, it powers up!! YeeHaa I say
OK, now time to scan the QR code, and do the "simple" 5 minute set up.
Right away it says, Sorry we detected a problem, call 1-800- Optimum. Again, SAY SUCKER WHAT?
OK, I call and get a woman, also overseas. We go back and forth for 1 hour. She can't figure it out. keeps putting me on hold, and seeks help from supervisor etc.
Ultimately she gives up, and transfers me to the supervisor directly.
Spend a half hour with him, and he says its getting fixed but will take longer than expected and he says how about i call you back in 15 mins? I say fine cause now I gotta step away anyway............
An hour later I finally get a call back and he says OK, I figured out the problem. Drum roll please..............................
You cannot install new equipment when there is an open ticket for new service!!!!!!!!!!!!!!!!!!!!!!!!!!!!
So once again, we cancel the appt for the new service install and the "new "modem is on line and up in running in 5 minutes!
Well now I'm debating whether I should head back to Riverhead and strangle the dude that "helped' me.
Needless to say, I am NOT rescheduling a new service appt and after a lost day, I'm right back where I started with a new old modem....
